We will deliver your items within approximately 7-10 working days FREE via our *one man delivery service, to the address you provide us with at the time you place your order (*Giftware & Homeware incur a £2.99 delivery charge and Lighting a £9.99 charge). If a two man delivery is required please do call & we’ll get that arranged for you (this may incur a small fee). We can only deliver within the UK mainland. If you live further afield we may be able to deliver to a port or shipment company. Please note you will need to contact them directly to confirm a delivery, find out the opening hours and contact details which you will then need to pass back to us.
Unfortunately, if we are provided with incorrect information which leads to a failed delivery, you will be charged for the costs incurred in line with our redelivery charges listed below. Also note that in the event you arrange for our products to be taken outside of the UK mainland we will only be able to organise exchanges/returns from UK mainland addresses, therefore we recommend your order is checked prior to onward shipping.
*Goods can only be delivery to ground floor
Please note that delivery is free for furniture to all UK Mainland postcodes except the following, these carry a small surcharge. This will be calculated after you have placed your order, if you are unhappy with this charge then an immediate refund will be made.
KW, IV, AB, DD, PA, PH, KY, G, EH, ML, KA, TD, DG, TR, PL, EX, SA, TR, LL, TQ, TA
Due to our commitment to the environment, we prefer to wait until all your items are in stock before we arrange delivery so that we can deliver them all at once. However, if you have an urgent need for one of the items on your order, we may be able to arrange for your in-stock items to be delivered separately. Subsequently, your out of stock items will be delivered at a later date. Please note that if you choose to split your order in this manner, the second delivery will incur a delivery charge. Please contact our sales team on 0333 990 0138 for further details.
Before placing your order, please check that the items of furniture will fit through any passages, stairwells, landings and doorways on the way to the destination room. We endeavour to give as much information as possible in respect to weight and size of our products, however, please contact our sales team on 0333 990 0138 if you are unsure.
Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please, therefore, take care to cover any carpets or furniture and remove pictures and valuables from the delivery area and the route to it through your property.
You will be asked for a signature on receipt of your order, and where possible signatory confirmation that your goods have arrived in a satisfactory condition. Please see section 4 of these terms and conditions for full details of what to do should you need to return your goods for any reason.
For all orders, it is essential that someone is available to receive delivery. Unfortunately, we will not be able to deliver your goods if there is no one at home to sign for them. If you miss your delivery you will be charged for the costs incurred. Re-delivery charges are £30 for Standard Delivery, £60.
Please do not attempt to fix any problems yourself without speaking to our team first. Unfortunately, we are unable to accept goods back if any changes have been made, as this will invalidate the manufacturer’s warranty.
If you are ordering flat pack furniture we ask that you check all the components are in the package as per the instructions, before attempting to assemble the furniture, as partially assembled items are likely to be damaged in transit when returned to us. If you require a replacement part for your flat pack furniture, please call us on 0333 990 0138 and we will arrange a replacement immediately. Returning furniture that has been damaged or used whilst in their care will be charged for the reduction in value unless the goods are faulty.